Warranty

Warranty conditions for Fatboy products

Under normal use, Fatboy provides a 24-month warranty on all of its products. Fatboy will fix manufacturing defects and help you if you rightfully claim that your product doesn't last as long as you'd expect. Fatboy may repair the product free of charge, send you a replacement item, deliver a spare part or refund the purchase price.

Normal use means the following:

- You use the products for their intended purpose.

- After use, outdoor products are always stored indoors, especially in bad weather.

- You take into account that the products are sensitive to rain, sunlight, the sea and chlorine.

- You don't try to repair broken products yourself. Contact Fatboy or your Fatboy dealer immediately.

- You bear in mind that the beanbag filling is elastic and can lose volume over time with intensive use.

- You're careful with sharp objects like nails and scissors.

Please note that livevibe is not responsible for warranty handling. Fatboy will take care of all warranty matters. If you have a warranty claim, please contact Fatboy or your Fatboy dealer directly.

General Terms and Conditions (T&Cs) of LIVEVIBE

Last updated: 30 April 2025

These General Terms and Conditions of LIVEVIBE (Einrichtung & Design Mit Stil Outlet GmbH) apply to all orders placed in the online shop at www.livevibe.ch as well as to all purchases for which these T&Cs are declared applicable.

1. Scope

The T&Cs apply to all services offered in the online shop. By placing an order, you expressly agree to these terms.

2. Conclusion of Contract

All offers are subject to change. Orders are binding. The contract is concluded through our shipping confirmation. LIVEVIBE may revoke offers without giving reasons.

3. Delivery

Deliveries are usually made by post or courier within 3–7 working days (Switzerland). Incorrect addresses or undeliverable shipments lead to return shipping costs borne by the customer. The transport risk lies with the customer.

In individual cases, the delivery period may be extended due to product availability, public holidays or supply bottlenecks — in exceptional cases up to 30 or 60 days. There is no claim to delivery within a specific period.

LIVEVIBE may make partial deliveries. Foreign deliveries may require 100% advance payment.

4. Prices

All prices are in CHF including statutory VAT (8.1%), excluding shipping costs. LIVEVIBE may adjust prices at any time. The price at the time of ordering applies.

5. Shipping Costs

Shipping costs are based on the current rates of Swiss Post and packaging costs.

6. Payment Terms

Payment via Stripe (credit card, Apple Pay, Google Pay), TWINT or, where applicable, advance payment by bank transfer. Payment deadline for prepayment: 7 days. After that, the order may be cancelled. No reminder fees are charged.

7. Retention of Title / Set-off / Withholding

The goods remain the property of LIVEVIBE until full payment has been received. Set-off and rights of retention only exist for legally established or recognised claims.

8. Warranty / Guarantee

24-month warranty by the manufacturer. Defects must be reported in writing within 3 days. No warranty in case of improper use or for outlet items. Returns only in hygienically perfect original condition.

For products with electrical connections (in particular lighting elements) we expressly point out that these are supplied with an EU plug. An adapter for Swiss sockets must be organised by the customer themselves and is not included in the scope of delivery.

9. Right of Return

14-day right of return (excluded: sale items & vouchers). Return shipping at your own cost. Original shipping costs incurred will not be refunded.

10. Model Variations

Slight design changes by manufacturers/suppliers are reserved. No liability on the part of LIVEVIBE.

11. Care & Handling

No liability for damage caused by improper care or handling of the products.

12. Data Protection

The privacy policy available here applies in addition to these T&Cs. LIVEVIBE processes your data in compliance with the law. See also our privacy policy.

13. Marketing

LIVEVIBE uses email address and phone number for marketing purposes (e.g. newsletters). You can object at any time by emailing info@livevibe.ch.

14. Reviews

LIVEVIBE may send automated review invitations and use submitted reviews for marketing purposes.

15. Vouchers

Personalised vouchers may not be passed on. Unauthorised redemptions lead to cancellation of the order.

16. Liability

LIVEVIBE is only liable in case of gross negligence or intent. Use and handling of the products is at your own risk.

17. Use of Content / Copyright

All content on this website (texts, images, logos, videos, etc.) is protected by copyright. Use without written consent from LIVEVIBE is not permitted.

18. Technical Availability

LIVEVIBE assumes no warranty for the constant availability of the online shop. Maintenance or technical interruptions may occur at any time.

19. Contract Language

The contract language is German. All communication is in German.

20. Changes to the T&Cs

LIVEVIBE may change the T&Cs at any time. The current version on the website applies.

21. Place of Jurisdiction / Applicable Law

Swiss law applies exclusively. Place of jurisdiction is the registered office of the company. The Vienna Sales Convention is excluded.

22. Severability Clause

Should individual provisions be invalid, the remaining clauses remain unaffected. The invalid provision will be replaced by an economically equivalent one.