Terms & Conditions

GTC
Last updated: 01.01.2024
These General Terms and Conditions of livevibe as the seller and you as the customer apply to all orders placed in the livevibe online shop (www.livevibe.ch) as well as to those purchases for which livevibe declares these GTC to be applicable.

Scope of application
The GTC apply to all services provided by livevibe in the online shop (www.livevibe.ch) and become effective upon the conclusion of a contract. Deliveries, services and offers by livevibe are provided exclusively on the basis of these GTC, even if they are not expressly agreed upon again. By submitting an order to LIVEVIBE, you confirm that you have read these GTC and expressly agree to them.

Conclusion of a contract
All information regarding goods and prices within the ordering process is non-binding and without obligation. Orders are binding for customers. Consequently, orders can neither be amended nor cancelled. For orders, customers receive a non-binding confirmation from the seller. Prior to the notification of dispatch, through which the contract with the seller is concluded, LIVEVIBE may revoke its offer without further notice. By placing your order, you confirm that you are fully aware of the scope and content of your order. Any questions in this regard may therefore be clarified with us in advance.

Delivery
Goods are generally dispatched via post or courier. The delivery period within Switzerland is typically 3 to 7 working days, unless otherwise stated for the respective product. These details are provided without guarantee.
If the sender provides an incorrect address or an address at which the postal service cannot locate the person, the return shipping costs charged by the postal service must be borne by the customer. Once the goods have been handed over to the postal service, all liability on the part of LIVEVIBE ceases. Accordingly, LIVEVIBE does not bear the transport risk.

Should an item from the range exceptionally be unavailable, we shall inform you of this as promptly as possible by email. In principle, LIVEVIBE reserves the right to make partial deliveries where this appears conducive to the efficient processing of the overall delivery. In such cases, no additional shipping costs shall be charged for the subsequent delivery. Furthermore, LIVEVIBE reserves the right to require 100% prepayment for international deliveries.

Prices
All prices on www.livevibe.ch are inclusive of the statutory value added tax applicable in Switzerland (currently 8.1%) and exclusive of shipping costs. The actual shipping costs are displayed in the shopping basket prior to the completion of the order. LIVEVIBE expressly reserves the right to adjust the prices stated online at any time without prior notice and without further explanation. The prices applicable at the time of placing the order on the website shall apply.

Shipping costs
Are calculated on the basis of the current rates of the postal service at:
http://www.post.ch/
Plus all costs incurred in connection with packaging.

Payment terms
The following payment methods are available to you: PayPal, credit card, Apple Pay and Google Pay. We also reserve the right to offer prepayment by bank transfer.
For prepayment by bank transfer, the payment period is generally 7 days. If payment is not received within this period, LIVEVIBE reserves the right to cancel the order and make the goods available for sale again. Any transfer fees shall be borne by you.

Retention of title; set-off; right of retention
(1) In the case of consumers, we retain title to the purchased goods until full payment of the invoice amount. If you are an entrepreneur acting in the exercise of your commercial or independent professional activity, a legal entity under public law, or a special fund under public law, we retain title to the purchased goods until all outstanding claims arising from the business relationship with the customer have been settled. The corresponding security rights are transferable to third parties.
(2) You shall only be entitled to set off claims if your counterclaims have been established by a court of law or are undisputed or acknowledged by us. Furthermore, you shall only have a right of retention insofar as your counterclaim is based on the same contractual relationship.
(3) If the customer is in default with any payment obligations towards us, all existing claims shall become immediately due and payable.

Guarantee and warranty
The guarantee for goods corresponds to generally customary standards and amounts to 24 months, and is provided by the manufacturer. Defective goods must be reported within 3 days of delivery or after the occurrence of the defect at the company address sc

General Terms and Conditions (T&Cs) of LIVEVIBE

Last updated: 30 April 2025

These General Terms and Conditions of LIVEVIBE (Einrichtung & Design Mit Stil Outlet GmbH) apply to all orders placed in the online shop at www.livevibe.ch as well as to all purchases for which these T&Cs are declared applicable.

1. Scope

The T&Cs apply to all services offered in the online shop. By placing an order, you expressly agree to these terms.

2. Conclusion of Contract

All offers are subject to change. Orders are binding. The contract is concluded through our shipping confirmation. LIVEVIBE may revoke offers without giving reasons.

3. Delivery

Deliveries are usually made by post or courier within 3–7 working days (Switzerland). Incorrect addresses or undeliverable shipments lead to return shipping costs borne by the customer. The transport risk lies with the customer.

In individual cases, the delivery period may be extended due to product availability, public holidays or supply bottlenecks — in exceptional cases up to 30 or 60 days. There is no claim to delivery within a specific period.

LIVEVIBE may make partial deliveries. Foreign deliveries may require 100% advance payment.

4. Prices

All prices are in CHF including statutory VAT (8.1%), excluding shipping costs. LIVEVIBE may adjust prices at any time. The price at the time of ordering applies.

5. Shipping Costs

Shipping costs are based on the current rates of Swiss Post and packaging costs.

6. Payment Terms

Payment via Stripe (credit card, Apple Pay, Google Pay), TWINT or, where applicable, advance payment by bank transfer. Payment deadline for prepayment: 7 days. After that, the order may be cancelled. No reminder fees are charged.

7. Retention of Title / Set-off / Withholding

The goods remain the property of LIVEVIBE until full payment has been received. Set-off and rights of retention only exist for legally established or recognised claims.

8. Warranty / Guarantee

24-month warranty by the manufacturer. Defects must be reported in writing within 3 days. No warranty in case of improper use or for outlet items. Returns only in hygienically perfect original condition.

For products with electrical connections (in particular lighting elements) we expressly point out that these are supplied with an EU plug. An adapter for Swiss sockets must be organised by the customer themselves and is not included in the scope of delivery.

9. Right of Return

14-day right of return (excluded: sale items & vouchers). Return shipping at your own cost. Original shipping costs incurred will not be refunded.

10. Model Variations

Slight design changes by manufacturers/suppliers are reserved. No liability on the part of LIVEVIBE.

11. Care & Handling

No liability for damage caused by improper care or handling of the products.

12. Data Protection

The privacy policy available here applies in addition to these T&Cs. LIVEVIBE processes your data in compliance with the law. See also our privacy policy.

13. Marketing

LIVEVIBE uses email address and phone number for marketing purposes (e.g. newsletters). You can object at any time by emailing info@livevibe.ch.

14. Reviews

LIVEVIBE may send automated review invitations and use submitted reviews for marketing purposes.

15. Vouchers

Personalised vouchers may not be passed on. Unauthorised redemptions lead to cancellation of the order.

16. Liability

LIVEVIBE is only liable in case of gross negligence or intent. Use and handling of the products is at your own risk.

17. Use of Content / Copyright

All content on this website (texts, images, logos, videos, etc.) is protected by copyright. Use without written consent from LIVEVIBE is not permitted.

18. Technical Availability

LIVEVIBE assumes no warranty for the constant availability of the online shop. Maintenance or technical interruptions may occur at any time.

19. Contract Language

The contract language is German. All communication is in German.

20. Changes to the T&Cs

LIVEVIBE may change the T&Cs at any time. The current version on the website applies.

21. Place of Jurisdiction / Applicable Law

Swiss law applies exclusively. Place of jurisdiction is the registered office of the company. The Vienna Sales Convention is excluded.

22. Severability Clause

Should individual provisions be invalid, the remaining clauses remain unaffected. The invalid provision will be replaced by an economically equivalent one.